Privacy Policy
Last updated:
1. Introduction
TernaryPlot.com (”we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
2. Data Controller
TernaryPlot.com is operated as an eenmanszaak (sole proprietorship) registered in the Netherlands. For questions about this privacy policy or our privacy practices, you can contact us at: the contact page.
3. Information We Collect
3.1 Information You Provide
- Account information when you register (through WorkOS): email address, password, first name (optional), last name (optional)
- Payment information when you purchase a pass (processed by Stripe)
- Any communication you have with us regarding support or queries
3.2 Information Automatically Collected
- Identifiable usage data (only when logged in): download counts, country of request origin.
- Cookies for authentication and security (see Cookie Policy)
4. How We Use Your Information
We process your personal data for the following purposes:
- To provide and maintain our service
- To process your payments
- To communicate with you about your account or pass
- To provide customer support
- To detect and prevent fraud
- To comply with legal obligations
- To improve our service based on usage statistics
The legal bases for processing your data under GDPR are:
- Contract performance (for providing our service)
- Legal obligation (for tax and business administration)
- Legitimate interests (for improving our service)
- Consent (where applicable)
5. Data Sharing and Third-Party Services
We share your data with the following third-party service providers:
- WorkOS: For user authentication
- Stripe: For payment processing
- Cloudflare: For hosting and content delivery
- Cloudflare Web Analytics: For analytics
- Sentry: For error monitoring
All our third-party service providers are GDPR compliant and process data within the EU or under adequate safeguards.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Account information: Until account deletion
- Payment information: 7 years (legal requirement)
- Usage logs: 90 days
7. Your Rights Under GDPR
You have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (”right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
To exercise these rights, contact us at the contact page.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data backups
9. International Data Transfers
Your data is primarily stored and processed in the European Union. If any data transfers outside the EU occur, they are conducted under appropriate safeguards (such as Standard Contractual Clauses).
10. Children’s Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
11. Cookie Policy
We use essential cookies for:
- Authentication
- Security
- Basic functionality
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
13. Contact Us
For any questions about this Privacy Policy, please contact us at: the contact page
If you are unsatisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).